Support Policy for Site Care Plans at BoostifyUSA.com
Effective Date: 07/28/2024
At BoostifyUSA.com, we are committed to providing timely and efficient support to ensure your website operates smoothly and meets your ongoing needs. This support policy outlines the procedures and standards we follow to handle updates and support requests for our clients under our Site Care Plans.
Support Request Submission
Clients can request updates or changes to their website by directly contacting their designated project manager or point of contact via email. Each request should include a detailed description of the required updates to ensure timely and accurate implementation.
Types of Updates
1. Routine Updates:
• Include content revisions, minor layout adjustments, and software updates.
• We aim to complete these updates within 24 hours from the time of the request.
2. Complex Updates:
• May involve more significant changes such as functional enhancements or design alterations.
• These updates may take up to 7 working days, depending on the complexity and resources required.
Emergency Support
For urgent issues, clients may call or text our support number at (559) 201-8706. Please leave a brief description of the issue, and a team member will get back to you to schedule a dedicated support session. Note that immediate troubleshooting or phone support requires a pre-booked time slot, as we strive to allocate the necessary resources and attention to each query.
Support Availability
• Email Support: Available during regular business hours (Mon-Fri: 8:00AM-5:00PM).
• Phone/Text Support: For scheduling follow-ups on urgent issues outside of regular business hours.
Additional Services
Requests for new features or significant expansions to the website do not fall under regular updates. These will be treated as new projects and should be discussed separately. Clients should refer to their individual contracts for details on coverage or contact [email protected] for further clarification.
Feedback and Continuous Improvement
We value your feedback as it helps us improve our service delivery. Please feel free to provide feedback on our support process through your project manager or directly via our support email.
Contact Information
For any questions regarding this support policy or to discuss your support needs, please contact:
• Email: [email protected]
• Phone: (559) 201-8706
We reserve the right to amend this support policy at any time to reflect changes in our service delivery. Clients will be notified of any significant changes to the policy terms.